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Do you ignore them and continue polishing glasses? And you should aim to treat every single one of your customers the same way. Regardless of whether or not you know them. How you go about this is going to depend on the type of venue you work at. Some venues will encourage more friendly behavior, whereas other venues will require you to act more formally. One final note, this does not give you an excuse to STOP working and chat with customers.
Having a great attitude and building solid relationships with customers is fantastic. But what about when they want a drink from you? Knowing the products you sell behind the bar is integral to providing great customer service. People remember that kind of bartender…. The more you know the better! Being friendly and easy to chat with is only one aspect of bartending. So make sure you develop the others. One of the best techniques to do this is known as suggestive selling.
It could be as simple as suggesting a better quality vodka to have with their soda! However you chose to approach it, suggestive selling works and it makes everyone happier! Your customer appreciates you taking the time to let them know about better quality products or any specials that are on. Otherwise, your venturing into the sleazy salesman arena. It also looks better, which in turn, makes the customer feel better about ordering a drink there.
For example, you could use that time to give better service by chatting with the customers, guiding them through the menu, recommending different products, or most important of all, serving more people! A lot of us bartenders have mild OCD. These frustrations inevitably lead to poorer levels of service. The bartender finishes serving his last customer and he starts walking in your direction…. That is, they give preferential treatment to certain customers generally young attractive females, friends, or wealthy customers.
I think this rule is fairly obvious, but outstanding customer service requires you to be fair and treat all of your customers equally. This is an incredibly hard tip to remember. Because for a lot of us, tips is how we make our living.
The problem with focusing on tips is that it leads to poorer levels of service overall. Which leads to even poorer levels of service. Sure, you might serve some customers extremely well… The ones that are tipping well. Also, this way of thinking comes across as greedy, fake, and unauthentic.
Bartenders tend to be pretty bad at handling customer complaints. And when you take into account that most of these complaints seem to arrive at the most inconvenient times i. Funnily enough, a customer that has had their complaint dealt with extremely well is more likely to love the venue than a customer who never had a complaint at all!
The most important thing you need to do to effectively handle a complaint is to actually listen what the customer has to say. So keep your cool, listen , acknowledge their points, and wait for them to finish. If necessary, pass the situation over to management so they can propose a more effective solution for example, you might not have the authority to give away free drinks, take something off the bill, etc.
In these situations, common sense prevails! Or worse, lose your job! For more reasons to love wine, check out these 80 Amazing Health Benefits of Wine. Want more painfully corny jokes? To discover more amazing secrets about living your best life, click here to sign up for our FREE daily newsletter!
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